Complain to Gain - Assertiveness is good
We all know this. There are sayings, e.g. "The squeaky wheel gets the grease." "Stand up for yourself," "Fight for your rights." It is nice to see some reinforcement of this though. Here are a couple of recent examples from my family. Not long ago, we went to a restaurant in Dublin, California called Stacey's at Waterford. (Scott Adams of Dilbert fame is one of the owners). During the course of a very pleasant meal, everyone had basically finished but one. The waitress came to remove the plates and took all but the one plate. Etiquette 101 says not to do this because the slow eater in the bunch then feels rushed. After we got home, my wife called the restaurant back to point this out to the manager (we did not want to make a fuss at the restaurant). We weren't looking for anything, but at the end, the manager ended up sending us a coupon for money off on our next visit. This worked for us, because we got some cash equivalent, and it worked for them